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Warranty Information

Industry-leading warranties backed by over 40 years of electrical infrastructure expertise and Group CBS resources.

Warranty Coverage

Different warranty terms apply based on equipment type and condition.

New Equipment

Full OEM Warranty

What's Covered:

  • Original manufacturer warranty (typically 1-2 years)
  • Defects in materials and workmanship
  • Factory technical support
  • Parts and labor for warranty repairs

Exclusions:

  • Damage from improper installation
  • Misuse or operation outside ratings
  • Normal wear items
  • Unauthorized modifications

Reconditioned Equipment

1-3 Year Warranty

What's Covered:

  • All electrical components we serviced
  • Mechanical operation and mechanisms
  • Trip unit functionality
  • Parts and labor for warranty repairs
  • Free return shipping for warranty claims

Exclusions:

  • Pre-existing conditions disclosed at sale
  • Damage from improper installation
  • Operation outside rated parameters
  • Acts of nature or catastrophic events

Service Work

1 Year Standard

What's Covered:

  • All repair work performed
  • Parts installed during service
  • Test results and calibration
  • Return service at no charge if issue related to our work

Exclusions:

  • Unrelated equipment failures
  • Customer-supplied parts
  • Pre-existing conditions noted in report
  • Subsequent damage from other causes

Our Quality Commitments

Beyond warranties, these are the promises we make to every customer.

100% Satisfaction Guarantee

If you're not satisfied with a purchase or service within 30 days, we'll make it right with additional service, replacement, or refund.

On-Time Delivery Promise

We meet our quoted delivery dates. If we miss a promised date, we'll expedite shipping at no extra charge.

Complete Documentation

Every piece of equipment comes with comprehensive test reports, certificates, and documentation.

Technical Support

Free technical support for the life of the equipment. Our engineers are available to answer questions and provide guidance.

Warranty Claim Process

Simple, straightforward process to get issues resolved quickly.

1

Contact Us

Call 1-800-555-1234 or email warranty@circuitbreaker.com with your equipment details and issue description.

2

Evaluation

Our technical team will evaluate the issue and determine if it's covered under warranty. Most claims are resolved within 24 hours.

3

Resolution

For covered claims, we'll arrange repair, replacement, or on-site service as appropriate. We cover return shipping costs.

4

Follow-Up

We follow up after resolution to ensure the issue is fully resolved and you're satisfied with the outcome.

Questions About Warranty Coverage?

Contact our customer service team for specific warranty questions or to initiate a claim.